FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any question please send us an email at shopkaneandruby@gmail.com

  1. What products does Kane and Ruby offer? Kane and Ruby offers a variety of products including custom tees, kids' clothing, mamas' collection, handmade leatherwork, and seasonal clothing and accessories for both kids and mamas.

  2. Are Kane and Ruby's products customizable? Yes, Kane and Ruby offers custom tees that can be personalized according to your preferences.

  3. What materials are used in Kane and Ruby's handmade leatherwork? Kane and Ruby's handmade leatherwork is crafted using high-quality leather sourced from trusted suppliers.

  4. Do you offer international shipping? Yes, Kane and Ruby offers international shipping to many countries. Shipping rates and delivery times may vary depending on the destination.

  5. What is your return policy? Kane and Ruby has a hassle-free return policy. If you are not satisfied with your purchase, you can return the item(s) within 30 days of receiving them for a full refund or exchange. Please refer to our Return Policy page for more details.

  6. How can I contact Kane and Ruby's customer service? You can contact Kane and Ruby's customer service team via email at shopkaneandruby@gmail.com or through the Contact Us page on our website. We strive to respond to all inquiries within 24-48 hours.

  7. Are Kane and Ruby's products ethically sourced? Yes, Kane and Ruby is committed to ethical sourcing practices. We prioritize working with suppliers who adhere to fair labor standards and sustainable manufacturing processes.

  8. Do you offer gift wrapping services? Yes, Kane and Ruby offers gift wrapping services for an additional fee. You can select this option during the checkout process.

  9. Are there any discounts or promotions available? Kane and Ruby occasionally offers discounts and promotions to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and offers.

  10. How can I track my order? Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.